【職場商用英文】常用商業單字與電話溝通句型總整理

常用商用英文單字

會議溝通英文

agenda 議程

The manager sent out the agenda before the meeting so that everyone could prepare.

經理在會議前發送了議程，好讓大家做好準備。

 

meeting 會議

We have a meeting with the client tomorrow morning at 10 a.m.

我們明天上午十點和客戶有會議。

 

presentation 簡報

His presentation on the new project impressed the entire board.

他關於新專案的簡報讓董事會全體留下深刻印象。

 

proposal 提案

The company approved our proposal for the marketing campaign.

公司通過了我們的行銷活動提案。

 

feedback 回饋

The manager gave me valuable feedback on my performance.

經理給了我對工作表現的寶貴回饋。

 

brainstorming 腦力激盪

We had a brainstorming session to generate new product ideas.

我們舉行了一場腦力激盪會議，來發想新產品點子。

 

consensus 共識

After a long discussion, the team finally reached a consensus.

經過長時間討論，團隊終於達成共識。

 

delegate 委派

The manager decided to delegate some tasks to junior staff.

經理決定將部分任務委派給資深員工。

 

電話溝通英文

extension 分機

May I have your extension number so that I can contact you directly?

請問可以給我您的分機號碼，好讓我直接聯絡您嗎？

 

hold 保持通話 / 等待

Please hold while I transfer your call.

請稍候，我幫您轉接電話。

 

transfer 轉接

I will transfer your call to the HR department.

我將把您的電話轉接到人資部門。

 

voicemail 語音信箱

If I’m not available, please leave a message on my voicemail.

如果我不在，請在我的語音信箱留言。

 

conference call 電話會議

We have scheduled a conference call with the overseas team for tomorrow.

我們已安排好明天與海外團隊的電話會議。

 

call back 回電

Thank you for reaching out. I’m not available right now, but I will call you back within the next hour.

感謝您的來電。我現在不方便接聽，但會在一小時內回電給您。

 

專案管理英文

project 專案

Our team is working on a new software project for the client.

我們團隊正在為客戶開發一個新的軟體專案。

 

task 任務

Each team member was assigned a specific task that must be completed by Friday.

每位團隊成員都被分配到一項必須在星期五前完成的任務。

 

deadline 截止日期

We need to finish the report before the deadline next Monday.

我們必須在下週一的截止日期前完成這份報告。

 

milestone 里程碑

Releasing the beta version is the first milestone of this project.

發布測試版是這個專案的第一個里程碑。

 

progress 進度

The manager asked for an update on the project’s progress.

經理要求更新專案的最新進度。

 

collaboration 合作

Effective collaboration is key to achieving our project goals.

有效的合作是達成專案目標的關鍵。

 

schedule 時程

The project schedule was adjusted to meet the client’s request.

專案時程因應客戶需求進行了調整。

 

priority 優先順序

The manager set clear priorities to help the team focus on critical tasks.

經理設定了明確的優先順序，幫助團隊專注於關鍵任務。

 

必備商務電話英文句型

電話開場與通話請求

Good morning, this is 〇〇 Company. How may I help you? 早安，這裡是〇〇公司。請問需要什麼協助？

May I speak to 〇〇 , please? 我可以和〇〇通話嗎？

 

接到找自己的電話

Speaking. 我是。

This is 〇〇 speaking. 我是〇〇。

 

對方找的對象無法接聽電話

Sorry, he/she is not available. 抱歉，他 / 她現在不方便講話。

I’m sorry, 〇〇 is out of the office today. 很抱歉，〇〇今天不在辦公室。

Sorry, 〇〇 is in a meeting right now. Can you please call back later? 抱歉，〇〇現在正在開會。您可以稍後再來電嗎？

 

協助轉接來電

I’ll put you through to the 〇〇 department. 我幫您轉接到〇〇部門。

Please hold on. I’ll put you through. 稍等一下，我幫您轉接。

 

留言與回電安排

Would you like to leave a message? 您要留言嗎？

Do you want him to call you back later? 需要他等一下回電給你嗎？

Can I take your number so he can call you back? 我可以留下您的電話號碼，好讓他回電嗎？

 

電話結尾與禮貌收尾用語

Thank you for calling. Have a great day! 感謝您的來電，祝您有美好的一天！

Please don’t hesitate to call if you have any further questions. 若有任何問題，請隨時來電。